Terms & Conditions

We offer doorstep Wash & Fold, Wash & Steam Iron, Steam Iron, Shoe Cleaning and Sofa Cleaning services, including our express "Quick Folds Prime" turnaround for wash and steam-iron orders. Services, pricing and availability are as shown in the app at the time of booking and may be updated from time to time.

• Orders are booked, tracked and paid for through the Quick Folds app. You are responsible for providing an accurate pickup address, contact number and preferred time slot.
• Please ensure someone is available at the address during the scheduled pickup and delivery window. If our team is unable to reach you or access the location, the order may be rescheduled or cancelled.
• Pickup and delivery windows shown in the app are best estimates and may shift slightly due to traffic, weather or demand.

• Prices displayed on the website and in the app (per kg, per piece, per pair or per seat) are starting prices. The final bill is confirmed after our team weighs, counts or inspects the items at pickup, and may vary based on actual quantity, fabric type or add-on services you request.
• Payment is made through the payment options available in the app. We do not store your full card, UPI or bank details — these are processed by our payment partners.
• Applicable taxes, if any, are included in or added to the price shown at checkout.

Standard orders are typically completed within 24–48 hours of pickup. Quick Folds Prime orders are targeted for a 4–5 hour turnaround on wash and steam-iron items, subject to availability, order volume and service-area conditions. Turnaround times are estimates, not guarantees, and may be affected by weather, public holidays or unusually high demand.

• Please empty pockets and remove cash, jewellery, keys or other valuables before handing over items — we are not responsible for items left inside garments, shoes or sofas.
• Let us know at pickup (or note it in the app) if an item needs special handling — for example delicate fabrics, loose embellishments, old or heavily worn material, or items that are not colorfast.
• We reserve the right to decline items that are heavily soiled beyond normal cleaning, damaged before pickup, or unsafe to process (for example, visibly infested or biohazardous items).

• We take reasonable, fabric-appropriate care with every order. However, some fabrics, dyes, trims or older garments carry an inherent risk of shrinkage, color bleed or wear during washing, ironing or cleaning that is not due to our negligence.
• If you believe an item was lost or damaged while in our care, please report it within 24 hours of delivery, along with photos where possible, through the app or by contacting us at +91 79019 26050 or support@quickfolds.com.
• Where we are found responsible for loss or damage, our liability is limited to, at our discretion, re-cleaning, repair, or compensation up to the fair depreciated value of the item or the amount paid for that item's service — whichever is lower. We are not liable for indirect or consequential loss.

If a completed order is not accepted at delivery and we are unable to reach you, we will attempt to contact you using the details on file. Items uncollected for more than 30 days from the completion date may be donated or disposed of, and a reasonable storage fee may apply for extended holds requested by you.

• You may cancel or reschedule a booking free of charge any time before our team arrives for pickup.
• Once items have been picked up and processing has started, cancellations may not be possible and charges already incurred will apply.
• If you are unhappy with the quality of a service, please tell us within 24 hours of delivery. We will generally offer a free re-wash or re-iron first; a refund will be considered at our discretion if the issue cannot be resolved this way.

Currently serving Kharar, Punjab. We may expand or adjust our service area at any time, and availability at your address is confirmed at the time of booking.

We may update these Terms from time to time to reflect changes in our services or applicable law. The updated version will be posted on this page with a revised "Last updated" date, and continued use of the Service after changes take effect means you accept the revised Terms.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with the Service will be subject to the exclusive jurisdiction of the courts having jurisdiction over Kharar, Punjab.

Questions about these Terms can be sent to support@quickfolds.com, or by phone/WhatsApp at +91 79019 26050. Our service address is Shop No. 4, First Floor, Ek Onkar City Market, Kharar, Punjab 140301.