Privacy Policy

• Contact & account details — name, phone number, email address and pickup/delivery address you provide when booking a service or creating an account.
• Order information — the services you book, order history, special instructions, and messages you send us via the app, WhatsApp, phone or email.
• Payment information — payment method and transaction status. Full card, UPI or bank details are collected and processed directly by our payment partners, not stored on our servers.
• App & device data — basic device and usage information, and approximate location (with your permission) to help schedule accurate pickups and deliveries.
• Website usage data — standard analytics such as pages visited and general browser/device information, collected via cookies or similar technology.

• To schedule and carry out pickups and deliveries.
• To process payments and maintain order/billing records.
• To send order updates and service notifications by SMS, WhatsApp, email or in-app notification.
• To respond to questions, complaints or support requests.
• To improve our services, and, where you have not opted out, to occasionally let you know about offers or new services.

We share personal information only where necessary:

• With our pickup and delivery staff or delivery partners, so your order can reach you.
• With payment gateway providers, to process your payment securely.
• With service providers who help us run the app, website or customer support (for example, hosting or messaging providers), under confidentiality obligations.
• Where required by law, regulation or a valid legal request.

We do not sell your personal information to third parties.

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to provide the Service, maintain business and tax records, resolve disputes, and comply with our legal obligations, after which it is deleted or anonymized.

• You can ask us to access, correct or delete the personal information we hold about you by contacting support@quickfolds.com or +91 79019 26050.
• You can opt out of promotional messages at any time by replying "stop", using in-app notification settings, or telling us directly. You may still receive essential order-related messages.

Our website may use cookies or similar technology for basic functionality and analytics, such as remembering preferences and understanding how visitors use the site. You can control cookies through your browser settings.

Our Service is intended for adults booking laundry services and is not directed at children. We do not knowingly collect personal information from children.

Our website and app may link to third-party platforms such as WhatsApp, Instagram, or app stores. We are not responsible for the privacy practices of these third parties — please review their own privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes take effect means you accept the revised policy.

For any privacy-related questions or requests, contact us at support@quickfolds.com or +91 79019 26050. Our service address is Shop No. 4, First Floor, Ek Onkar City Market, Kharar, Punjab 140301.